Want to make your conversations with leads more effective? SwiftFlowBot’s conditional prompts help you ask the right questions at the right time. Let’s explore how this feature works and why it’s a game-changer.
1. Adjusting Questions Based on Lead Status #
SwiftFlowBot can detect whether a lead is new or returning and adjusts its questions accordingly.
For New Leads:
When a lead reaches out for the first time, the bot starts with essential questions to understand their needs:
- “What type of service are you interested in?”
- “What’s your preferred timeline?”
For Returning Leads:
If the lead has interacted with you before, the bot skips the basics and goes straight to the relevant questions:
- “Would you like to continue discussing the service we talked about?”
- “Are you interested in our latest offers?”
This way, you avoid unnecessary questions and focus on what matters most to the lead.
2. Tailoring Questions to Different Services #
If you offer multiple services, SwiftFlowBot’s conditional prompts allow you to ask specific questions based on the lead’s interest.
Example:
Suppose you offer Home Improvement and Kitchen Renovation services. Depending on the lead’s choice, the bot customizes its questions:
Home Improvement:
- “What type of home improvement are you thinking about?”
- “Do you have a design in mind?”
Kitchen Renovation:
- “Are you planning a full remodel or just specific upgrades?”
- “What’s your kitchen layout like?”
This approach keeps the conversation relevant and engaging, ensuring you’re always asking the right questions.
Benefits of Using Conditional Prompts #
- Better Conversations: Leads appreciate when you ask relevant questions, making them more likely to engage.
- Efficient Data Collection: You gather necessary information without overwhelming the lead with irrelevant questions.
- Higher Conversion Rates: More relevant conversations lead to better-qualified leads and more conversions.
SwiftFlowBot’s conditional prompts make every interaction count. By adjusting questions based on the lead’s status and specific interests, you create more engaging, efficient, and productive conversations, ultimately delivering a better experience for your leads.
